Your local technical support team

Job Title: IT Support Technician (Parental Leave Coverage – Temporary Full-Time) 

Location: On-site – Kamloops, BC  

Schedule: Monday to Friday, 8:30 AM to 5:00 PM (occasional on-call/pager duty) 

Job Summary 

We are seeking a detail-oriented and proactive IT Support Technician to join our team. This temporary role is a parental leave replacement and will start approximately June 2025, ending December 2026. Reporting to the Managing Technician, you will be responsible for supporting client infrastructure, maintaining systems, and ensuring a high level of service in a dynamic work environment. This is a full-time, on-site position with opportunities to expand your technical skills and contribute meaningfully to our customer service standards. 

Job Description 

We’re looking for a versatile and customer-focused Support Technician with strong networking and system support experience. You should be confident working independently, enjoy solving problems methodically, and have excellent written and verbal communication skills. Familiarity with Microsoft 365 administration is essential. 

An interest in modern tools, including AI-driven solutions, is highly valued. Please include the word pineapple in your email or cover letter to show you’ve read this description carefully.  

The ideal candidate will be a punctual, reliable self-starter who thrives in fast-paced environments and contributes ideas for continuous improvement. 

Key Responsibilities 

• Provide tier-1 and tier-2 technical support for client systems, workstations, and networks 

• Troubleshoot and resolve up to 80% of client issues prior to escalation 

• Perform server and workstation setup, configuration, and onboarding (including documentation) 

• Manage Microsoft 365 environments, including user account setup, licensing, Exchange Online, SharePoint permissions, Teams policies, and security alerts 

• Support GPO creation, DHCP reservations, and Active Directory security groups 

• Install, configure, and maintain desktops, servers, network devices, and related hardware/software 

• Respond to client requests via ticketing system, email, and phone in a timely and professional manner 

• Utilize and suggest automation or AI tools to increase support efficiency where applicable 

• Maintain accurate documentation of issues, solutions, and procedures 

• Uphold professional, ethical behavior and represent the company positively in all interactions 

Skills & Competencies 

• Strong diagnostic and troubleshooting abilities across hardware, software, and networking issues 

• Proficiency with Microsoft 365 (admin center, Exchange, SharePoint, Teams, Intune, Defender, Power Platform) 

• Exposure to or interest in AI-driven tools  

• Experience with IT ticketing systems (HaloPSA, Autotask, ConnectWise, or similar) 

• Clear, professional communication with both technical and non-technical users 

• Strong documentation and research skills 

• Ability to stay calm and productive in high-pressure or fast-changing environments 

• A high level of ethics, integrity, and professionalism 

Education & Experience 

• Diploma in Computer Science, Networking, or Systems Administration 

• Minimum 2 years of recent, related experience in IT support and customer service 

• OR a combination of equivalent education, training, and experience 

Preferred Certifications (any combination): 

• Microsoft: MOS, M365 Fundamentals, Azure Fundamentals, or MCITP 

• CompTIA: A+, Network+, Server+ 

• Cisco: CCENT or CCNA 

Language Requirement 

• Fluency in English (written and spoken) is required. 

We are looking for a self-starter experienced sales person to add to our team. This is a temporary to permanent opportunity located in Kamloops BC.

Job Summary:

The Executive Assistant is responsible for providing administrative support to the team, reporting to the owner. This is a temporary full-time position, which could lead to permanent full-time for the right person. The hours for the position are Monday to Friday 8:30am – 5:00pm.

Job Description:

We are looking for a highly organized Executive Assistant to join our team and provide personalized administrative support in a professional and timely manner. Responsible for team organization, database management, and office administration. The ideal candidate will be adaptable and able to multi-task with ease in a fast-paced environment. Various project-based tasks will be required, please add the word pineapple into your email. The Executive Assistant will keep the team on schedule; respond to correspondence and screen emails, light filing, taking meeting minutes, and daily reception duties. As well as send client mailings (letters, thank you cards, invoices), maintain office supplies and tidiness, and maintain the company social media accounts. A Self-starter and multi-task extraordinaire, the ideal candidate will be comfortable wearing many hats, and a have a willingness to learn new things.

Duties & Responsibilities:

Reception:

• Answer general phone inquiries using professional and courteous manner
• Greet clients/visitors/suppliers in a professional and friendly manner

Office Administration:

• Provide secretarial and administrative support to management and sales staff
• Use computer word processing, spreadsheet, and database software to prepare documents
• Sort and allocate incoming tickets for technicians
• Incoming/outgoing mail, faxes, and courier parcels
• Organize and ensure office supplies are always available
• Handle incoming payments via credit card processing or cheque

Social Media:

• Responsible for creating and executing social media campaigns across multiple platforms including Facebook, Twitter, & Instagram
• Basic graphic design to create appropriate and compelling social media posts
• Willingness to learn and implement current concepts and ideas related to social media use
• Comfortable writing informative and succinct blog posts for company website

Knowledge & Skills:

• Microsoft Suite including Word, Excel, Outlook, Publisher, PowerPoint
• Ability to quickly learn and utilize new programs/software
• High level of common sense and adaptability to thrive in an environment of growth
• Comfortable working with deadlines and interruptions
• Enthusiastic team player with excellent communication skills
• Excellent writing and research skills
• Former IT related experience/education considered an asset

Required Education: High School or equivalent

Required Language: English