I.T. ISIN Solutions


Your local technical support team

We love offering you world-class friendly technical support assistance

technical support providers kamloops

a bit about us

Technical support experts.

For over a decade, I.T. ISIN Solutions has partnered with forward-thinking business owners, managers, executives, & internal IT staff who understand the importance of their IT infrastructure for their day-to-day operations. Our clients recognize the value of a strong technical strategy and are willing to invest in their technology to achieve their goals. Having a trusted IT partner is essential for guided decision-making and ensuring that their technology strategy is aligned with their business goals.

Our clients know that their IT budget is an investment, not an expense, and they understand the need for an IT partner to help their organization grow.

OUR technical support expertise

How we can help you too.

From business consulting, to managing the entire IT infrastructure, we provide dependable and reliable service to all types of companies, our unique approach comprises of:

local technical support company

for exclusive technical support

Feedback to be proud of.

"Since 2012 Kamloops Home Hardware has entrusted our information technology needs to I.T. ISIN Solutions. I.T. ISIN Solutions manages our IT infrastructure which includes hardware and software purchases, upgrades, consulting and remote support. We are extremely pleased with their service, their professionalism and their commitment to making sure our system works both efficiently and effectively. In the past 5 years, Kamloops Home Hardware has experienced phenomenal growth in our community. I.T. ISIN Solutions has always anticipated our needs and ensured our IT systems are prepared for our increasing demand."

Rick Kurzac Home Hardware

I.T.ISIN Solutions is our new I.T. management company and we are so pleased to be working with them. Alp Isin and his team are knowledgeable, supportive, respectful and responsive. Having I.T. support from experts like I.T. ISIN Solutions is important and when this expertise is paired with a respectful working relationship, any I.T. issues can be successfully addressed. Thank you I.T. ISIN Solutions!

Sian Lewis Day One Society

“I.T. ISIN Solutions have been our IT experts since 2010. Our business operates across Canada thru a server installed and maintained by I.T. ISIN Solutions which has allowed our day to day operations to run smoothly & efficiently. Alp and his team have exceeded our expectations with their prompt and knowledgeable service. I would highly recommend them as they truly go above and beyond.“

Dixie Peet Rock Group of Companies

“Glover’s Medicine Centre has been using I.T. ISIN Solutions since 2010. In my business time is money and when I have technical issues Alp and his team respond right away. There have been many occasions where I had to call I.T. ISIN Solutions after hours and still receive unbelievable response time. I.T. ISIN Solutions can’t be matched for Knowledge and service and I have tried many IT companies.”

Aaron Glover Glover's Medicine Centre

“The potential for taking advantage of IT software and hardware and the potential for being damaged by today’s interconnected world are both huge. For business’s today it is very difficult to dedicate the resources required to do this. Alp at I.T. ISIN Solutions has given NL Broadcasting Ltd the confidence that our computer network is protected and also setup for maximum effectiveness. I.T. ISIN Solutions does this while fully understanding budget constraints that businesses have to work with.”

Dave Coulter NL Broadcasting Ltd

"Alp, and the whole team are the best! They always respond quickly and clear up any issues efficiently. Can't recommend enough!"

Daniel Astle Hartwick & Co. Chartered Professional Accountant

"We have used I.T. ISIN Solutions for all our IT needs for the past 5 years. I highly recommend Alp and his team. They have proven to be very proactive and responsive to all our needs. They have delivered reliable systems and support always within budget. We do not see I.T. ISIN as an outside service provider but rather an integral part of our business. The service they provide allows us to focus on our business, not worrying about our IT needs."

Tara J. Decker Zak & Decker Lawyers

"They show prompt response, courteous service, and the patience while explaining things and completing tasks."

Cori Slade Kamloops Food Bank Society


What you will get.

Full Service

Full-service technical support from our IT experts.


Increase or reduce your IT services as needed.

Data Security

24/7 monitoring of ongoing observation of your systems.


Enhanced productivity across the business.

The Crew behind promising technical support

Our Team.


Petwork Technician

Alp Isin

President & Senior Systems Analyst

Zacary Pattison

Technical Support Specialist

Rick Hawkes

Technical Support Specialist

Brigita N.

Technical Support Specialist

Riley Bourque

Technical Support Specialist

Rob Snowden

Virtual Chief Information Officer

Charles Roy



Marketing Coordinator

Want to learn more about our technical support offerings?

JOIN our friendly technical support TEAM

Kickstart your career in IT.

Our current positions are listed here.

Job Summary

The IT Technician is responsible for providing support for clients and client networks reporting to the Managing Technician. This is a temporary full-time position which could lead to permanent full-time for the right person. This is an on-site position in Kamloops, BC with work hours from Monday to Friday, 8:30 AM to 5:00 PM, and occasional pager duty.

Job Description

We’re looking for Support Technicians with quantifiable networking skills and customer service experience. As a support technician, communication skills and knowledge of computer systems, servers, and software is paramount.  You are reliable, can troubleshoot without direction, and place importance on thorough documentation. We have very high standards for ethics in our workplace… your personal ethics naturally affect and spread through our company and our customer relationships. Please add the word pineapple into your email. The ideal candidate will be an adaptable self-starter who is able to multitask with ease in a fast-paced environment, be punctual and consistent, and be willing to suggest, discuss and implement new ideas to improve efficiency in the company.

Duties & Responsibilities

  • Gathering relevant information related to a client issue
  • Ability to identify, investigate, assess, document, and resolve network software and hardware problems
  • Ability to communicate clearly and effectively while speaking with both end users and technical support
  • Ability to resolve 80% of client issues prior to escalation
  • Server maintenance and troubleshooting
  • Basic client support including DHCP reservation, GPO creation, security groups, user creation, e-mail, and Exchange troubleshooting
  • Client Workstation, Server, and printer onboarding (creation of documentation, workstation and server setup, domain transition)
  • Ability to install, configure, operate, and maintain computer equipment, network appliances, and software applications

Knowledge and Skills

  • Experience with ticketing solutions (AutoTask, Connectwise)
  • Ability to quickly learn and utilize new programs/software
  • Methodical, consistent, and creative troubleshooting skills
  • Comfortable working in a time-sensitive environment with deadlines and interruptions
  • Enthusiastic team player with excellent communication skills
  • Excellent writing and research skills
  • High level of common sense and adaptability to thrive in an environment of growth

Education, Training, and Experience

  • Diploma in Computer Science/Networking/Systems Administration with a strong knowledge of networking, IT systems, security, servers, and firewalls
  • Recent, related experience of two years in a customer service/computer-related role
  • Or an equivalent combination of education, training, and experience
  • Other certifications: Microsoft MOS, MCITP server and/or Client, CISCO CCENT or CCNA, CompTIA A+, Network+, Server+

Required Language: English

We are looking for a self-starter experienced sales person to add to our team. This is a temporary to permanent opportunity located in Kamloops BC.

Job Summary:

The Executive Assistant is responsible for providing administrative support to the team, reporting to the owner. This is a temporary full-time position, which could lead to permanent full-time for the right person. The hours for the position are Monday to Friday 8:30am – 5:00pm.

Job Description:

We are looking for a highly organized Executive Assistant to join our team and provide personalized administrative support in a professional and timely manner. Responsible for team organization, database management, and office administration. The ideal candidate will be adaptable and able to multi-task with ease in a fast-paced environment. Various project-based tasks will be required, please add the word pineapple into your email. The Executive Assistant will keep the team on schedule; respond to correspondence and screen emails, light filing, taking meeting minutes, and daily reception duties. As well as send client mailings (letters, thank you cards, invoices), maintain office supplies and tidiness, and maintain the company social media accounts. A Self-starter and multi-task extraordinaire, the ideal candidate will be comfortable wearing many hats, and a have a willingness to learn new things.

Duties & Responsibilities:


  • Answer general phone inquiries using professional and courteous manner
  • Greet clients/visitors/suppliers in a professional and friendly manner

Office Administration:

  • Provide secretarial and administrative support to management and sales staff
  • Use computer word processing, spreadsheet, and database software to prepare documents
  • Sort and allocate incoming tickets for technicians
  • Incoming/outgoing mail, faxes, and courier parcels
  • Organize and ensure office supplies are always available
  • Handle incoming payments via credit card processing or cheque

Social Media:

  • Responsible for creating and executing social media campaigns across multiple platforms including Facebook, Twitter, & Instagram
  • Basic graphic design to create appropriate and compelling social media posts
  • Willingness to learn and implement current concepts and ideas related to social media use
  • Comfortable writing informative and succinct blog posts for company website

Knowledge & Skills:

  • Microsoft Suite including Word, Excel, Outlook, Publisher, PowerPoint
  • Ability to quickly learn and utilize new programs/software
  • High level of common sense and adaptability to thrive in an environment of growth
  • Comfortable working with deadlines and interruptions
  • Enthusiastic team player with excellent communication skills
  • Excellent writing and research skills
  • Former IT related experience/education considered an asset

Required Education: High School or equivalent

Required Language: English

Recognitions and certifications

That sets us apart.


Let’s Do This!

Please fill the form below and send your resume with cover letter to [email protected]